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| One Stop Computer Shop
- FAQ's
 Looking
for information about our services or products? Below you
will find some of the common questions we are asked. If you
need additional information or have special needs, please do
call us at
816-524-9888.
You may also email us
here
if you prefer.
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One Stop Computer
Shop Store Questions |
What are your store hours?
Where are your stores?
Do you take trade-ins?
What are your warranty policies?
Do you accept phone, fax, email or
snail mail orders?
Do you sell or release my personal
information?
Do you offer a printed catalog?
Do you do warranty work?
How much do your computers cost? |
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Computer
Hardware Questions |
How much does it cost to upgrade my
computer?
How much does RAM cost for my
computer?
How can I speed up my computer?
Can you work on my Dell, Gateway, Compaq or HP machine?
Do you work on Apple/Mac systems? |
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Computer
Software Questions |
Why won't my computer connect to the
internet?
Which is better, DSL or Cable?
What is Spyware? What is a
virus?
How can I protect my system against
Spyware and viruses? |
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What are your
store hours??
One
Stop Computer Shop
is open M-F, 10AM to 6 PM .
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Where is your
store?
Although we service the entire Kansas City metro area, our
store is located in the Pine Tree Plaza in Lee's Summit Mo.
This is the big Planet Fitness/Harbor Freight strip mall
facing 50 Highway at Jefferson St. (MO 291 South). We
are at the west end of the mall between Krab Kings and Foxy Nails.
Directions to our location can be found
here.
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Do you take
trade-ins?
We accept
trade-ins on some equipment. This is done on a
case-by-case basis, so call Dave at 816-524-9888 with your
particular situation.
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What are your
warranty policies?
Our
warranty policies are very customer- friendly and can be
found here.
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Do you accept
phone, fax, email or snail mail orders?
We accept
these type orders for established customers only. Call
Dave at 816-524-9888 with specific details of your needs.
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Does One Stop
Computer Shop sell or release my personal information?
A Big
"No"!
We respect your privacy, and will never sell or in any other
way give out any personal information about our customers,
period.
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Do you offer a
printed catalog?
We do not
currently offer a printed catalog. Because of the constantly
changing nature of the computer industry, our items change
frequently in order to offer you the best products at the
best prices. Please call 816-524-9888 or stop in to discuss your product
needs.
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Do you do
warranty your work?
We want our customers to be
100% totally satisfied.
This is why we offer a
100% satisfaction guarantee
with all our repair work. If you have any problems
with a system we repaired, we want to know! This is
how you can help us be better at what we do.
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How much do your
computers cost?
This
is kind of like asking how much does a car cost! ;-)
We have systems to fit any budget, both new and used, so let
us know your needs and we will be happy to come up with a
quote for you.
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PC Hardware
Questions |
How much does it
cost to upgrade my computer?
Well, it's kind
of hard to say. We need to know a little about your
system. The best thing is to bring the system in or
call us at 816-524-9888 and speak with a salesperson about
your particular needs. That way we can see exactly
what you have and what is possible. We will then be
able to give you some options. Generally speaking, we
can always improve the performance of any age PC.
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How much does
RAM cost for my computer?
RAM can
cost very little or be an investment depending on the type,
speed and capacity. If you know which type your system
takes, call our store at 816-524-9888 and Dave will
be happy to assist you in determining the cost of a RAM
upgrade for your system.
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How can I speed
up my computer?
There
are several ways to speed up a PC, including both hardware
and software means. CPU's, RAM and hard drives can all
contribute to the speed of a PC. Dave can be
great resources for discussing options with you. Call
us at 816-524-9888 or email us
here.
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Can you work on
my Dell, Gateway, Compaq or HP machine?
Yes We
Can!
We can
service any brand/model of PC out there. If you are
tired of talking to someone in another country who you can't
understand, come see a live person! Bring in your
Dell, Gateway, Compaq, HP or any other brand PC and we will
be happy to discuss your needs. :-)
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Do you work on
Apple/Mac systems?
We do
service all Apple/Mac products.
We can also help with any software problems on your Apple
products. Call or come by a store to discuss your
needs.
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PC Software
Questions |
Why won't my
computer connect to the internet?
There can be several reasons, both
hardware or software related. The most common
reason we see is spyware/adware/virus related.
One Stop Computer Shop
offers a totally
FREE
virus/spyware
scan. Just bring in your system and we will scan
if for free and report the findings to you.
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Which is
better, DSL or Cable?
This
is almost down to the Pepsi-Coke question. Some
folks swear by one, while others are sold on the other.
We would suggest you find a friend or two that is using
the service you are thinking about and get some feedback
from them. After all, word of mouth is the best
advertising.
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What is
Spyware? What is a virus?
Spyware
is software that keeps track of user information through
the user's Internet connection without the user knowing
it. It then reports back on your internet usage,
usually to advertise to you.
A virus
is a piece of code that is loaded onto your computer without
you knowing it. Viruses spread themselves on your computer,
and are also sent out over the internet to infect other
systems as well. Even a simple virus is dangerous because it
will quickly use all available memory and cause your system
to lock up.
Both virus and
spyware can be very harmful to your system. If you
fear you may be infected,
One Stop Computer Shop
offers a totally
FREE
virus/spyware
scan. Just bring in your system and we will scan if
for free and report the findings to you.
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How can I
protect my system against Spyware and viruses?
We can
help you plan a strategy to help protect against
virus/spyware. Come by with your system or call one of
our stores for complete details. Virus are our
specialty!
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original content ©2013 One Stop Computer Shop LLC, all rights
reserved.
